Utilities

Sheridan City Hall houses the Utility office, open from 8:00 am to 4:00 pm, Monday to Thursday, and 8:00 am to 3:00 pm on Fridays. This office oversees billing for water, sewer, and storm water services. Accounts numbers are assigned after a completed application is signed and completed and full deposit and first month of sewer/storm water is made. Account holders will bear full responsibility for all charges incurred. 

 

Application & Deposit

A completed application, a $150.00 deposit, plus $47.48 for the initial sewer service month, is required when requesting services. A valid photo ID must be presented with the application. Deposits are retained until service termination is requested, at which point they are applied to the final bill or refunded by check.

 

Billing Cycle

Water meters are read between on the third week of the month by remote reading of meters by the Utility Clerk. Bills are generated and dispatched in the last week of the month, not reflecting payments made on the billing day.

 

Water Consumption

Sheridan’s water billing is based on usage, not a flat rate. An unexpected rise in water use could indicate a leak. Check for dripping taps, toilet leaks, water heater issues, or faulty sprinkler systems before contacting City Hall. You can also inspect your meter; if the dial moves with all water outlets off, a leak is likely. Public Works can verify meter readings but cannot detect leaks on private premises.

 

Meters: City-owned meters must only be operated by authorized personnel. Illegal connections are prohibited.

 

Online Payments                                                                                                            

To make a payment online, click the "View or Pay Your Bill Online" button, below. For questions regarding online payments, please refer to the Frequently Asked Questions (FAQs) link below.  Invoice Cloud Privacy Policy. To sign up for automatic payments, view past and current invoices, and other profile management you will need an email address and account number.   

 

Non-Payment Policy

Reconnection following a service disconnection due to non-payment will occur only after settling the outstanding balance and a reconnection fee.

 

Payments: Payments are due within 10 days from the billing date. They can be mailed or made in person at 120 SW Mill Street. Accepted payment methods include checks, cash, and credit cards (VISA or MASTERCARD). After hours, checks can be deposited in the night box at City Hall. Payments must arrive by 5:00 pm on the due date; postmarks are not considered. Please include your account number with your payment.

 

Refund Policy

The City of Sheridan does not refund any electronic payments.